Privacy Policy

1. Introduction

Welcome to eXobe Vendor Portal ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vendor portal.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you register on the platform, including:

• Name and contact information (email address, phone number)
• Business information (company name, registration details, VAT number)
• Bank account details for payment processing
• Identification documents for verification purposes
• Product information and inventory data

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information:

• Log data (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Device information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our vendor platform
• Process your transactions and manage orders
• Send administrative information, updates, and notifications
• Respond to your inquiries and provide customer support
• Detect and prevent fraud, abuse, and security incidents
• Analyze usage patterns to improve our services
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Customers: Your business name, products, and order information are visible to customers
• Service Providers: We share data with third-party vendors who perform services on our behalf
• Payment Processors: Bank details are shared with payment processors for transactions
• Legal Requirements: We may disclose information to comply with legal obligations
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Under South African law (POPIA), you have the right to:

• Access your personal information
• Correct or update inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with the Information Regulator

To exercise these rights, please contact us at privacy@exobe.co.za

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze how you use our platform
• Provide personalized content

You can control cookies through your browser settings, but disabling them may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: